Frequently Asked Questions

If you don’t find the answers here, feel free to chat with one of our experts!

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Are you the one who locked my files? How can I be sure?

No. You found our website while searching for solutions after your files became encrypted with a virus.
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How much do you charge to see if you can unlock the encrypted files?

The initial evaluation is free. Please refer to the “Live chat” or contact page to upload a file for testing.

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Can you provide references for other companies that you have helped with these type of viruses?

All of the security consultants on our team pride themselves in honesty, knowledge, and customer satisfaction. We have never advertised our services because we rely on word of mouth and good references. However, just mentioning the name of a company that we helped with a security breach would be breaking the confidentiality that client had in us. In addition, publishing the name of a client that had their data encrypted would open that company up to criticism for having allowed a lapse in computer security. Therefore, although we like to share
success stories, we must err on the side of discretion and protect the reputation of our current and former clients. We sincerely apologize that we are not able to give references or share success stories. We hope it can be seen that we would give you this same level of confidentiality also.
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How will I know if you can unlock my files?

You will need to upload one of the encrypted files to us for a free evaluation. We will let you know if we can find the key to break the encryption.

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How long will it take to perform the initial evaluation?

After you upload one of the encrypted files, we strive to have an answer for you within an hour. We know that time is of the essence. Please be sure to provide a good point of contact for us to interact with you quickly.